FAQ

Security is first of all strengthened during the control of the personal identification number (PIN code). It is indeed the TotalEnergies card itself that checks the PIN code. An unscrupulous person cannot thus connect any more between the card and the cardreader to get the PIN code.
Security is then strengthened in case of loss or theft. Indeed, the card is automatically disabled when the user keys in 3 wrong PIN codes in a row whatever the ransaction is. Unscrupulous persons cannot thus key in all possible values until they find the correct one.
At last, security is strengthened with the fact that the PIN code is stored in the chip. Indeed, only the manufacturer of the chip can read the PIN code if needed. Nobody else can do that.

YES.
Any time, you can change the PIN codes of your fuel cards.
The only thing you have to do, is to send your cards to TotalEnergies in order to process the new codes.

Two cards are currently available at TotalEnergies:
Prepaid Card and Postpaid cards, for more information,  please contact the card team .

For each transaction, the cardholder has to key in his own pin code. If selected, the cardholder will have to key in the mileage or his driver code + mileage.

The price is the one written on your contract signed between your company and TotalEnergies. If you want further information, please contact the card team .

You can use your TotalEnergies fuel cards in most of our service stations.
Where the logo of our cards is on our totem, it means that the station accepts cards.

In using the station map given at the signature of the contract and by visiting the TotalEnergies website .

You select the combinations of fuels and services depending on each user's needs. Purchases are clearly identified, checked and secured, thanks to cards' and drivers' PIN codes.

• Each card has its own combination of products and services (car-wash, lubricants, shop...), 
• Each card has its own ceiling limits for purchases. 
• Each card is given a PIN code in order to secure payments.

Our systems can respond to your needs.
In each card, you can customize:

• the ceiling limits for the purchase of fuels. 
• the ceiling limits for the purchase of services. 
• the PIN code.
• the geographical acceptation.
• the temporal acceptation.

The card holder will be able to pay for the products (fuel and non fuel) selected at the time of the fuel card creation.

Thanks to the detailed report of transactions, you can better control the consumption of your fleet.
With TotalEnergies fuel cards, you receive the detailed report of transactions on a regular basis:

• No more expense claims.
• VAT recovery, much easier. 
• Better control of purchases taking place in service stations. 
• Better control of mileages and consumptions of vehicles.

Yes, you have to give to each cardholder their own pin codes and the explanation notice.

Several options: you have a card creation form, just fill it and send it to your back-office officer. Ask your sales representative to come, and create the card together. Use the internet (www.mytotalfuelcard.com) at any time, you can order a new card, it is easy and fast.

As soon as possible contact your back-office officer and ask to blacklist the card. Your responsibility is described in the sales conditions signed during the contract. For the countries equipped with the service www.mytotalfuelcard.com, you can block your cards through the site.